Operational Management

Over the last few years, the technology supporting CCTV surveillance systems has greatly improved.
Further advances in offering greater effectiveness of the investment in security systems can be provided by incorporating the Operational Management function into the system design.
Although delivering a  fully configured Operational Management system can be an intensive exercise for both the integrator and the end user, Comfort Zone consider that the resulting increase in efficiency makes the investment highly recommended.

The beginning of the design process starts with the definition and documentation of the project’s operational requirement as defined by the Home Office Scientific Development Branch’s (HOSDB) document CCTV Operational Requirements Manual 2009.

This allows the development a clear project plan and defines the criteria for success.

The design should consider the way the systems will be used and allow for end user expectations.
The interface with the system operators and how the system is to be used will all impact on the extent that front end tools such as analytics or integration with third party systems is delivered.
Modern analytics such as Automatic Number Plate Recognition (ANPR) otherwise known as Licence Plate Recognition (LPR), trip wire, motion detection, object left, missing object, direction of travel, people counting and face recognition all may contribute in lessening the CCTV system monitoring process.

CCTV Fields

The latest software developed for this type of project will offer a system logs recording all operator activity and provide a full audit trail. Software used for Physical Security Information Management (PSIM) allow for a common interface providing for integration of associated systems such as: -

  • Fire alarms
  • Asset tracking
  • Help points
  • Access control
  • Intruder alarms
  • Perimeter protection systems
  • Lift Alarms
  • Corporate Computer Network monitoring
  • Door Entry
  • Traffic Control
  • Environmental System monitoring
  • Building Management Systems (BMS)

The data provided by the audit trail can be used to establish the performance of the system by allowing the creation of key performance indicators (KPIs) and provide opportunities for benchmarking.